Shipping Policy

To ensure that your package is properly delivered and you receive shipment:

• Make sure your address is fully entered and correct.
• Use correct abbreviations and have spaces inserted properly. 

Note: If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please contact us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.


Important : If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Nayelli & CO. DOES NOT hold responsibility for packages that state DELIVERED. 

 Please allow 3-5 business days to process your order before shipping. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered.

Alert: As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.

 

For questions or concerns please email us at  Nayelliandco@gmail.com